Mr Cooper Customer Service: Phone Number and Email
Introduction
Mr Cooper is one of the largest home loan servicers in the United States, offering a wide range of mortgage services. Efficient customer service is crucial for addressing the needs of borrowers, and Mr. Cooper provides multiple contact options to ensure customers can get the help they need. This guide provides detailed information on how to reach Mr. Cooper customer service via phone and email.
Contacting Mr Cooper Customer Service
Phone Number
Customer Service Hotline
For general inquiries, payments, and account information, Mr. Cooper’s customer service can be reached at:
- Phone Number: 888-480-2432
This hotline is available from Monday to Thursday, 7 a.m. to 8 p.m. CT, and Friday from 7 a.m. to 7 p.m. CT.
Specialized Support
For specific services or departments, Mr. Cooper provides additional contact numbers:
- Mortgage Assistance: 877-735-3637
- Insurance Department: 888-480-2432 (same as general inquiries)
These lines are also available during the standard customer service hours.
Customer Service Email
For written inquiries or if you prefer to communicate via email, you can contact Mr. Cooper at:
- Email Address: research@mrcooper.com
Ensure to include your loan number and relevant details to expedite the response process.
Support for Online Accounts
For issues related to your online account, such as login problems or technical difficulties, you can reach out to:
- Email Address: customersupport@mrcooper.com
Mailing Address
For General Correspondence
If you need to send documents or correspondence by mail, use the following address:
- Mailing Address: Mr. Cooper Attn: Customer Relations PO Box 619098 Dallas, TX 75261-9741
For Payments
To send payments by mail, use the specific payment address provided on your statement. Generally, it is:
- Payment Address: Mr. Cooper PO Box 650783 Dallas, TX 75265-0783
Ensure to verify the address on your latest statement or on the Mr. Cooper website before sending payments.
Additional Support Options
Online Resources
Help Center
Mr. Cooper’s website features a comprehensive Help Center that addresses common questions and issues. Visit the Help Center at Mr. Cooper Help Center for information on topics like account management, payments, and escrow.
Live Chat
For immediate assistance, Mr. Cooper offers a live chat option available through their website. This feature connects you directly with a customer service representative for real-time support.
Social Media
Social Media Support
Mr. Cooper is active on several social media platforms, including Facebook and Twitter. You can reach out to their support team via these channels for quick responses to general inquiries.
- Facebook: Mr. Cooper Facebook
- Twitter: Mr. Cooper Twitter
Conclusion
Mr. Cooper provides multiple contact options to ensure efficient customer service for all your mortgage needs. Whether you prefer to call, email, or use online resources, Mr. Cooper’s customer service team is ready to assist you. Use the contact details provided in this guide to reach out for any inquiries, payments, or support.
FAQs
What is the phone number for Mr. Cooper customer service?
The phone number for Mr. Cooper customer service is 888-480-2432. This number is available from Monday to Thursday, 7 a.m. to 8 p.m. CT, and Friday from 7 a.m. to 7 p.m. CT.
How can I contact Mr. Cooper via email?
For general inquiries, you can email Mr. Cooper at research@mrcooper.com. For online account support, email customersupport@mrcooper.com.
Where do I send my mortgage payments for Mr. Cooper?
Payments should be sent to the payment address provided on your statement. Generally, it is Mr. Cooper, PO Box 650783, Dallas, TX 75265-0783. Always verify the address on your latest statement before sending payments.
Does Mr. Cooper offer live chat support?
Yes, Mr. Cooper offers live chat support through their website for real-time assistance.
What are the hours for Mr. Cooper customer service?
Mr. Cooper customer service is available Monday to Thursday, 7 a.m. to 8 p.m. CT, and Friday from 7 a.m. to 7 p.m. CT.
Can I contact Mr. Cooper through social media?
Yes, Mr. Cooper is active on Facebook and Twitter, where you can reach out for support.
